CHECK & ADVISETHE SERVICE DRIVE, IN PLAIN ENGLISH.

FOR NEW SERVICE ADVISORS

The job is hard.
Knowing what to say
shouldn’t be.

Five word-for-word scripts for the customer conversations nobody trained you for. Keep them on your phone. Use them at the desk.

5 real conversations Free PDF Phone-ready
THE FREE FIELD GUIDEVOL. 01 / 05 SCRIPTS
Illustrative preview of the charcoal and orange Rebuttal Pack on a phone and printed guide
Good words. Tough conversations.Illustrative cover preview

SOUND FAMILIAR?

“Ever since you changed my oil…”

You know how the rest goes.
Now you’ll know what to say next.

LESS GUESSWORK. BETTER CONVERSATIONS.

Five situations.
A better way through each.

Not a sales seminar. Not a hundred-page manual. Just practical words for the moments that put you on the spot.

  1. 01

    “Ever since you…”

    Handle the blame without dismissing the customer—or accepting fault before you know the facts.

    THE BLAME GAME
  2. 02

    “Can’t you just look at it?”

    Explain why diagnosis takes time and skill, and set a clear next step.

    THE FREE-DIAG ASK
  3. 03

    “But I have bumper-to-bumper.”

    Navigate coverage expectations without promising something you haven’t verified.

    THE COVERAGE MYTH
  4. 04

    “You had it last. You did this.”

    Move an accusation toward a calm, fact-finding conversation.

    THE LAST-TOUCH CLAIM
  5. 05

    “That is NOT what we discussed.”

    Slow down a tense checkout and work through the estimate, approval, and bill.

    THE CHECKOUT MELTDOWN
IN EVERY SCRIPT

What to say. What not to say. Why it works.

Get all five
A service reception counter with a clipboard and keys, overlooking automotive service bays
Built for the reality of the service drive.

FROM SOMEONE STILL ON THE DRIVE

The training you wish
you got on day one.

I’m Brad. I’m still on the service drive, writing repair orders and having these conversations every week.

Check & Advise is where I share the words, habits, and practical lessons that make the desk a little less overwhelming. Starting with the scripts I wish someone had handed me.

Brad, creator of Check and Advise

BradCHECK & ADVISE

YOUR NEXT HARD CONVERSATION IS COMING.

Have the words ready.

Get the free Rebuttal Pack and a few useful tips for life on the drive.

Get my free scripts

Five scripts. Zero cost. Yours to keep.